Customer support

Why is the price different online vs In-store?

We often do flash deals or additional discounts online so the prices may be different online vs in the store.  We do not price match prices online when you go into a store. All prices reflected on the website are online only. 

How long will it take for my order to be shipped to me?

Shipping may take 2-7 business days, depending on your address. For exact delivery times based on your postal code, please visit www.canadapost.ca/deliverytool

Why was my order canceled?

From time to time, items may become unavailable between the time your order is placed and when it is processed. We will then adjust your order total to reflect the removal of that item from your purchase and charge you the remaining amount. We understand that you might be interested in one particular item but, in order to make your purchase more cost effective, you may order multiple items. Should that one item of interest become unavailable, we will not be able to ship it to you

What happens if I receive a defective item?

If an item is assessed and deemed defective, we will gladly replace it at no extra cost to you. If you believe the item you have received is defective, please read about Hassle-Free Returns for more information..